Shipboard Purser, Accounting and Administration Training program

Shipboard Purser, Accounting and Administration Training program

The training program focuses on the typical cruise ship’s administrative activities.

Traditionally all these activities were covered under the “purser” department. This position – from the English term “purse” – referred to the ship’s officer responsible to handle the money and all accounting related operations on ships.

With the development of the cruise industry and the launching of modern cruise ships these tasks have evolved into multi-person offices that handle administration, accounting, and front office.

Certain cruise lines have also adopted a terminology that is typical of shore resorts and hotels, such as – for instance – “concierge” and “front office manager”, and in fact modern cruise ships are more and more similar to large floating hotels.

As the training program is conducted on board one of the beautiful ships of Norwegian Caribbean Cruises you will have the unique opportunity for a hands-on learning experience on all these different tasks under the guidance of accomplished cruise line professionals and shipboard supervisors.

The training course curriculum covers the following subjects:

  1. Introduction to the cruise line industry
  2. Living and working onboard a cruise ship
  3. Dealing with the guest
  4. Administration, accounting and purser office organization
  5. The front office
  6. Ship clearance – Customs & Immigration formalities
  7. Shipboard accounting and financial procedures
  8. Crew administration
  9. Onboard revenues – Shore excursions

 

Deadline for applications is April 1st, 2017. For more details about program cost email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +381 61 23 86 084

 

Training Program Presentation

Introduction to the cruise line industry

Description: the class provides an overview of the history and development of the cruise industry and the reasons for its success.

It familiarize with the special features, facilities and target markets of key brands and provides an insight into the safety and security standards of modern cruise ships.

At the completion of the class you will be able to:

  • Summarize the history of the cruise industry and the evolution of recent trends
  • Identify key cruise line brands and how they differentiate themselves
  • Understand the various international safety and security laws governing the industry
  • Discuss the importance of food sanitation on cruise ships

Methodology: lectures and presentations

Assessment: individual exams and tests

Living and working onboard a cruise ship

Description: the purpose of this class is to introduce you to the life onboard a cruise ship. It covers the differences in the way of life, shipboard culture, the discipline of working at sea, the facilities available to the crew and the employment opportunities available in the industry.

At the completion of the class you will be able to:

  • Identify the differences between land life and ship life as well as the advantages to work onboard
  • Understand the shipboard rules and regulations, and how they affect passengers and crew
  • Discuss the importance of discipline onboard and why it is essential
  • Identify the essential skills of a crew member
  • Describe the various positions available in the cruise industry and how to contact cruise lines

Methodology: presentations by shipboard executives and cruise line experts, discussions and mock interviews

Assessment: case studies, individual exams and tests

Dealing with the guest

Description: the class focuses on the essential skills, attributes and work ethics needed to be successful in today hospitality industry and how they impact the provision of outstanding guest service.

At the completion of the class you will be able to:

  • Discuss essential work ethics and qualities that are highly valued in shipboard hospitality
  • Identify how these can be manifested in day-to-day work performance to achieve guest service excellence
  • Understand how a positive attitude can be both developed and demonstrated in the workplace and how it improves outcomes
  • Identify ways that cultural diversity can be used in the workplace to enrich the working environment and improve guest satisfaction
  • Discuss the value of good appearance and etiquette and describe how they can generate positive impression and respect from co-workers and guests

Methodology: case studies, presentation and discussions

Assessment: role play, group and individual practice, tests

Administration, accounting and purser office organization

Description: the class focuses on the administration, accounting and purser positions onboard with an in-depth review of each department positions, their purpose and functions.

Participants gain an understanding of general operating procedures to be followed in order to effectively and efficiently perform their role, deliver services and maintain safety and security.

At the completion of the class you will be able to:

  • Identify the purpose of and differences between the administration, accounting and purser responsibilities in the cruise industry
  • Distinguish between the different levels of each position
  • Describe the qualities needed for each position and discuss the importance that each position plays in the overall cruise experience
  • Discuss the importance of standard operating procedures and how they are implemented in the cruise industry

Methodology: lectures, presentations and interviews with shipboard personnel

Assessment: exams and tests

The front office

Description: the focus of this class is the organization and effective operation of the front office, how to maintain expected service standards, resolve customer issues and provide exemplary guest service. Participants will have the opportunity to role play and interact with front office crew putting their knowledge into practice.

At the completion of the class you will be able to:

  • Understand and demonstrate the implementation of standard operating procedures through training and role play
  • Identify qualities and skills essential for effective implementation of front office functions and demonstrate such qualities/skills through role playing and practical training
  • Discuss the importance of service excellence in front office operations and role play it to demonstrate ability to deliver service excellence

Methodology: lectures, presentations and role play

Assessment: supervised practice, case studies and exams

Ship clearance – Customs & Immigration formalities

Description: this class presents typical standard operating procedures on passenger embarkation and disembarkation, including the handling of customs and immigration formalities and the process of clearing the ship with local authorities at each port of call.

At the completion of the class you will be able to:

  • Identify and describe the key procedures of passenger embarkation and disembarkation and their importance
  • Outline the general procedures for clearing the ship at each new port of call, and how to efficiently handle local customs and immigration formalities
  • Understand the various documentation and certificates to be presented to local authorities in order to obtain the ship’s clearance

Methodology: lectures, presentations and observation of the ship’s clearing process

Assessment: individual exams and tests

Shipboard accounting and financial procedures

Description: the class provides an overview on the role of accounting on cruise ships and the close relation between shipboard and shore side financial systems and procedures

At the completion of the class you will be able to:

  • Describe the various positions within the accounting department, their responsibilities and how they interact with the various onboard departments
  • Identify cost control procedures and their implementation to maintaining financial accountability
  • Understand the importance of shipboard cash bookkeeping and cash flow operations with emphasis on cash security procedures
  • Understand how shipboard accounting liaises with the cruise line shore side financial division in order to ensure effective and efficient operations

Methodology: lectures, presentations and interviews with shipboard accounting staff

Assessment: individual exams and tests

Crew administration

Description: cruise lines have an extended human resources responsibility given their crew lives onboard the same vessel as its customers. This class addresses the extensive functions of crew administration in relation to management of human resources, adherence to legal requirements, clearance through Customs and Immigration and handling payroll and benefits.

At the completion of the class you will be able to:

  • Identify the various functions of a cruise line human resources department and the special services crew require as a result of their residence at their place of work
  • Understand the importance of the employee screening process and the maintenance of accurate employee records
  • Discuss the coordination with shore side support office regarding the sign-on and sign-off process for shipboard employees
  • Describe the importance of appraisal and disciplinary forms in relation to the effective management, training and promotion of crew

Methodology: lectures, presentations and interviews with shipboard human resources staff

Assessment: case studies, individual exams and tests

Onboard revenues – Shore excursions

Description: the class addresses the various ways and means of generating revenues on cruise ships, with special attention to the handling of shore excursions in order to enhance guests’ visits in port.

At the completion of the class you will be able to:

  • Summarize the process of generating onboard revenues through the various outlets, facilities and shore tours
  • Identify the various venues of onboard revenues and discuss key revenue generating activities and functions, and the demand such activities place on crew and ship’s operations
  • Describe how shore excursions are selected and presented to the passengers
  • Discuss how the generation of onboard revenues affects the overall cruise line profit and guest’s satisfaction

Methodology: lectures and supervised practice

Assessment: case studies and tests

Norwegian Escape September 16, 2017 Cruise Itinerary

DAY DATE PORT Arrive Time Depart Time
Saturday Sep 16, 2017 Miami   4 p.m.
Sunday Sep 17, 2017 At Sea    
Monday Sep 18, 2017 Roatán 10 a.m. 6 p.m.
Tuesday Sep 19, 2017 HarvestCaye 8 a.m. 5 p.m.
Wednesday Sep 20, 2017 Costa Maya 8 a.m. 5 p.m.
Thursday Sep 21, 2017 Cozumel 8 a.m. 5 p.m.
Friday Sep 22, 2017 At Sea    
Saturday Sep 23, 2017 Miami 8 a.m.